Please read the following before making a purchase.

FRAME SPECIFICATIONS:
*All frames are constructed from reclaimed douglas fir, unless otherwise noted.
*Our standard frame width is 1.5” with a 1” depth. The rabbet depth is .5" and .25" wide. Adjustments can be made to any of these measurements for custom orders. Please visit the true custom page for details.
*All frames up to size 16 x 20 include glass.
*All 4 x 6, 5 x 7, and 8 x 10 frames have bidirectional recycled easel backs and sawtooth hangers for table display or wall mounting.
*All 11 x 14, 8.5 x 11, and 16 x 20 frames have acid-free cotton rag backing and hanging wire with installation instructions.

ORDER PROCESSING:
Standard / Unstained: Standard and Unstained frames will ship within 3-5 business days of order placement.

Create.A.Frame / Museum + Collage: These frames are made to order, from scratch, and will take 3-5 business days to complete depending on quantity ordered. You will be notified within 1 business day of your estimated ship date and delivery method.

Custom Orders: 1-3 weeks. We work very closely with you during this process to ensure we design the perfect frame(s) for your artwork. Once your order is placed, we will notify you of the set deadline of when your order will be shipped.

SHIPPING:
All items will be shipped via USPS Priority Mail or FedEx Ground, depending on your location and size of shipment. We will provide tracking numbers to you for all shipments, with the exception of Priority Mail. Shipping and handling charges for orders within the continental United States are as follows:
Orders in the amount up to $40: $7 S/H
Orders between $40-$75: $9 S/H
Orders between $75-$125: $12 S/H
Orders over $125: $15 S/H

Canadian orders: Add additional $4
All other international orders: Please contact us for a quote.

DISCOUNTS:
We offer quantity discounts starting at 5 or more frames. We also offer additional discounts for artists, designers, non-profits, and local co-op members. Please contact us for details and a quote at:
framing at recycledframes dot com or by phone at: 503.777.8420

RETURN POLICY:
Please remember that wood, even recycled, is a precious resource that we cannot afford to waste. If you are dissatisfied with your purchase, for any reason, within 30 days of receipt, please return the frame to us, and we will issue you a full refund, less shipping and handling. Returns will be accepted for Standard, Limited Edition, and Create.A.Frame only. Please see custom orders below.

CUSTOM ORDERS:
We cannot accept returns for custom orders since they are made to your specifications and cannot be resold. Please take this into consideration when placing a custom order. Corner samples are available for purchase from the true custom page. If there is a defect in the construction, or we make an error , we will gladly make the necessary corrections, or you may return it for a full refund, less shipping and handling.

Please contact us immediately upon receiving your order, if there is an error.

ABOUT OUR WOOD:
All of our wood is reclaimed lumber, usually douglas fir, but may vary from time to time. No two pieces of wood are identical, so there will be variations in the look of the grain on each frame. Most of our lumber is from old floor beams or rafters, which have nail and/or staple holes, cracks/splits, and other imperfections. Rather than throw these pieces away, we have chosen to incorporate it into our product. We believe it adds to the beauty and uniqueness of each frame.

ABOUT OUR STAINS:
Our frames are finished with natural oil and water based stains. We custom mix the colored stains, in small batches, with pigments from earth, rock, and minerals that are suspended in an oil or water base. The company that manufactures these stains maintains that the ingredients are easily renewable, and obtained by fair trade practices. All of the stains, including every product we use in our business, are free of any animal products and testing on animals. Please keep in mind that our frames are individually handcrafted from reclaimed wood. While our batches of colors are consistent, no two frames will look exactly alike. The colored finishes will vary slightly, from frame to frame, based on the absorbency of a particular piece of wood.